TrustMark
TrustMark is a quality mark which operates a framework under which 30 plus scheme operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.In order to gain TrustMark status, we had to fulfil the following criteria:
1. Our technical skills are independently checked through regular on-site inspections, as well as checks on our trading record and financial status;
2. We have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
3. The approved scheme operator has checked and will continue to monitor our firm's quality of work, trading practices and customer satisfaction;
4. We are able to offer an Insurance Backed Warranty (see the Build Assure section of our website);
5. We offer Deposit Protection Insurance to our customers in the event we should cease trading;
6. We are able to tell you about any building regulations you must comply with;
7. If you have a problem or disagreement with our firm, there is a clear and user-friendly complaints procedure to help resolve the issue;
2. We have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
3. The approved scheme operator has checked and will continue to monitor our firm's quality of work, trading practices and customer satisfaction;
4. We are able to offer an Insurance Backed Warranty (see the Build Assure section of our website);
5. We offer Deposit Protection Insurance to our customers in the event we should cease trading;
6. We are able to tell you about any building regulations you must comply with;
7. If you have a problem or disagreement with our firm, there is a clear and user-friendly complaints procedure to help resolve the issue;
All of these checks are designed to give you peace of mind, and the scheme is fully supported by the Government, the building industry and consumer protection groups. The TrustMark logo displayed on our website, stationary and vehicles lets you know that we have been approved and inspected the scheme operators and met the required Government endorsed criteria as described above. The TrustMark logo is the ultimate guarantee that you are dealing with a professional.
